Refund policy

We want you to be happy with your order. If there is a problem, email babasbakaliko@gmail.com with your order number and a description of the issue.

Damaged, incorrect, or missing items: Contact us within 48 hours of delivery or pickup. Include photos of any damaged item and its packaging when possible. We will review the issue and arrange an appropriate replacement, store credit, or refund.

Shelf-stable items: Contact us within 30 days of delivery or pickup to request a return of an unopened, unused product in its original packaging. Wait for return instructions before sending anything back. Customers pay return shipping unless we sent the wrong item or it arrived damaged.

Items that cannot be returned: For food safety, we cannot accept opened food or perishable products, including bread and cheese. Custom or personalized gift orders are also nonreturnable unless damaged or incorrect. This does not limit your rights if an item is faulty or not as described.

Refunds: After receiving and inspecting an eligible return, we will notify you of the outcome. Approved refunds go to the original payment method. Your bank or card issuer may take additional time to post the credit. Original shipping charges are not refunded unless the order was damaged or incorrect, or applicable law requires otherwise.